Operations Manager

<strong>United Road is the most diversified finished vehicle logistics provider in North America. Headquartered in Romulus, MI, we employ approximately 1800 professionals, operating out of nearly 75 locations strategically positioned in every region of the United States, creating a superior and efficient national service network.</strong>

Greer, SC.

United Road – Corporate

<strong>Our competitive advantage lies in our ability to provide timely, professional and dependable automobile transport delivery and logistics services. Leveraging our collective strengths, local operational control capitalizes on immediate and regional market knowledge, name recognition, and personal and customer relationships enjoyed by each division. At the same time, United Road&rsquo;s leadership experience, industry leading technology, national purchasing power, and investments in equipment, ensure that we excel in customer service, create an attractive supportive environment for our employees and provide for the stability and growth of the company as a whole.</strong> https://www.unitedroad.com/

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Overview: The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal. This role is responsible for the terminal&rsquo;s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.
Responsibilities: <ul> <li>Direct the duties of the staff and supervision of the terminal</li> <li>Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue</li> <li>Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues</li> <li>Build and maintain positive and profitable customer and vendor relationships</li> <li>Respond to emergency situations</li> <li>Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents</li> <li>Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks</li> <li>Establish local procedures to ensure the safety and productivity of all stakeholders</li> <li>Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager</li> <li>Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies</li> <li>Other duties as assigned</li> </ul>
Requirements: <p style="font-weight: 400;"><strong>Skills Required</strong></p> <ul> <li style="font-weight: 400;">Effective listening and strong communications skills</li> <li style="font-weight: 400;">Leadership skills</li> <li style="font-weight: 400;">Data analysis skills</li> <li style="font-weight: 400;">Excellent customer service and resolution skills</li> <li style="font-weight: 400;">Relationship building skills</li> <li style="font-weight: 400;">Highly organized and detail oriented</li> <li style="font-weight: 400;">Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment</li> <li style="font-weight: 400;">Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet</li> <li style="font-weight: 400;">Proficient company-specific programs</li> <li style="font-weight: 400;">Ability to remain calm and professional in a stressful environment</li> </ul> <p style="font-weight: 400;"><strong>Qualifications</strong></p> <ul> <li style="font-weight: 400;">Minimum four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation</li> <li style="font-weight: 400;">Strong oral and verbal communication skills</li> <li style="font-weight: 400;">Minimum 2 years of supervisory experience</li> <li style="font-weight: 400;">Subject matter expert on FMCSA and DOT regulations</li> <li style="font-weight: 400;">elog experience is a plus</li> </ul>