Dispatcher

<strong>United Road is the most diversified finished vehicle logistics provider in North America. Headquartered in Romulus, MI, we employ approximately 1800 professionals, operating out of nearly 75 locations strategically positioned in every region of the United States, creating a superior and efficient national service network.</strong>

Detroit, MI

United Road – Corporate

<strong>Our competitive advantage lies in our ability to provide timely, professional and dependable automobile transport delivery and logistics services. Leveraging our collective strengths, local operational control capitalizes on immediate and regional market knowledge, name recognition, and personal and customer relationships enjoyed by each division. At the same time, United Road&rsquo;s leadership experience, industry leading technology, national purchasing power, and investments in equipment, ensure that we excel in customer service, create an attractive supportive environment for our employees and provide for the stability and growth of the company as a whole.</strong> https://www.unitedroad.com/

keywords: business development,management,planning,solutions,safety,communication,analysis,skills,proficiency,education,communication,experience,knowledge

Full-Time

Overview: The main function of the Dispatcher is to help coordinate our professional car haulers&rsquo; across the region with accuracy, courtesy, and superb service, which allows both the driver to maximize their revenue and earnings potential. This position requires a self-motivated professional with the ability to think quickly on his/her feet, exercise independent judgment, and possess the ability to work with our delivery professionals in a professional and courteous manner daily. A successful Dispatcher will have a unique ability to interact with our professional car hauler&rsquo;s and possess the ability to balance their desires with customer requirements, while constantly maintaining focus on the car hauler&rsquo;s revenue requirements and company profitability.
Responsibilities: Job Duties<br /> <ul> <li>Plan, coordinate and manage loads in an efficient and cost effective manner</li> <li>Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.</li> <li>Serve as first point of contact for professional car haulers and manage all aspects of the dispatch process which ranges from load assignment to delivery and any issues that may arise during the process.</li> <li>Maintain constant line of communication and positive professional relationships with internal and external customers</li> <li>Troubleshoot and resolve issues effectively and professionally; Work in cross functional team to address service issues as needed</li> <li>Advocate and maintain a strong commitment to safety with a focus on Hours-Of-Service</li> <li>Analyze service reports and continually seek ways to improve day-to-day processes for improved operational efficiency</li> <li>Other duties as assigned by terminal management</li> </ul>
Requirements: Skills Required<br /> <ul> <li>Effective listening and strong communications skills</li> <li>Supervisory skills</li> <li>Data analysis skills</li> <li>Excellent customer service and resolution skills</li> <li>Relationship building skills</li> <li>Highly organized and detail oriented</li> <li>Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment</li> <li>Proficiency in Microsoft Word, Excel, Outlook, and Internet</li> <li>Proficiency in company-specific programs</li> </ul> <br />Qualifications<br /> <ul> <li>College degree or two years of logistics experience preferably in a trucking environment, or one year of supervisory experience in finished vehicle transportation</li> <li>Strong oral, electronic, and verbal communication skills</li> <li>Previous Supervisory or Management experience preferred</li> <li>Knowledge of FMCSA and DOT regulations</li> <li>Elog experience is a plus</li> </ul>