Customer Service Representative

<p><strong>Are you fluent in both Spanish and English?&nbsp;<br /></strong><strong>Do you show a high passion for helping others?&nbsp;</strong><br /><br /><strong>If so, come join our client as their next Customer Service Representative!&nbsp;</strong></p>

Remote Location

V Elizabeth Talent Acquisition Solutions

<strong>INCLUSIVE. DIVERSE. RELIABLE. TALENT. <br /><br />A Chicagoland &amp; Northwest Indiana Talent Acquisition Solutions Firm.<br /><br />V Elizabeth Talent Acquisition Solutions offers executive retained search and recruitment process outsourcing (RPO) services. Our cost-effective talent acquisition solutions disrupt the conventional, contingent recruiting model. We only hire inclusive driven Talent Acquisition and Human Resource leaders to represent ourselves and our clients.</strong>

keywords: customer care,transfer,process management,quality assurance,document,analysis,knowledge,schedule,communication

Entry Level

$14.00/$14.50 per Hour

Overview: <ul> <li>Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.&nbsp;</li> <li>Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children</li> </ul>
Responsibilities: <ul> <li>Track and document all inquiries using the applicable systems.</li> <li>Complete associated tasks according to the established guidelines.</li> <li>Track and document all inquiries using the applicable systems.</li> <li>Meet Quality Assurance (QA) and other key performance metrics.</li> <li>Facilitate the fulfillment of caller requests for materials via mail, email, or download.</li> <li>Transfer/refer consumers to appropriate entities according to the established guidelines.</li> <li>Escalate calls or issues to the appropriate designated staff for resolution as needed.</li> <li>Facilitate translation services for non-English speaking callers according to procedures.</li> <li>Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems.</li> </ul>
Requirements: <ul> <li>Bilingual in Spanish and English is a must.</li> <li>Outgoing personality and have a customer focused attitude.</li> <li>Flexible schedule.&nbsp;</li> <li>Exceptional written communication skills and high level of comfort providing quality customer service via writing.</li> <li>Understand, communicate and display the ability to provide exceptional customer experiences</li> <li>Strong understanding and/or willingness to learn</li> </ul>