Customer Service Representative

This is a 12 to 18-month contract, an entry-level role with a company that helps organizations increase employee engagement and boost morale. As someone who is comfortable communicating with customers and clients, our Customer Service Representative, will join a fun and highly skilled team.

Toronto, Ontario


Venngo is The Original PERKS company™. Since 2000, Venngo WorkPerks® has helped Canada’s top employers improve employee engagement and quality of life with our exclusive, branded group discount programs. Venngo seamlessly manages and maintains programs via a custom co-branded website, e-newsletters and exclusive mobile app, simplifying and reducing the cost of managing your group discounts. Employee enrollment rates of over 80% are typical and we reach more than 1 million Canadian households. We offer unique PERKS not available anywhere else from more than 1,000 name brand and local merchants in over 6,000 locations across Canada. We can save each employee thousands of dollars every year on everyday purchases like dining and clothing plus unique experiences and big-ticket items like travel, insurance, computers and automobiles.

keywords: who we are,who you are,what's in it for you,support,assist,collaborate,research and analyze,quality control,be curious,education and experience,language,creativity and adaptability,passion,collaborative communication

Entry Level

Overview: <p><strong>#WhyVenngo? </strong>At Venngo, we drive the well-being of employees and members at some of the world&rsquo;s most respected organizations by providing exciting health and happiness perks. Simply put, the teams at Venngo spend their days thinking of ways to make people happy, save money with discounts and bring a smile to someone&rsquo;s face. As the leader in group discounts and employee perks in the Canadian market, we&rsquo;re on an accelerated growth path and looking to add a <strong>Customer Service Representative</strong> to our team.</p> <p><strong>What&rsquo;s in it for you?</strong></p> <p>This is a 12 to 18-month contract, an entry-level role with a company that helps organizations increase employee engagement and boost morale. As someone who is comfortable communicating with customers and clients, our Customer Service Representative, will join a fun and highly skilled team. This is a data-entry focused support role with the chance to gain an inside view of how we operate. From providing customer service to building and testing perk programs, you are ensuring the highest quality and value is being presented to our customers. You will be a key player on our team, providing outstanding one-on-one customer service, building perks and adding wherever you can within the company.</p> <p><strong>Who you are</strong></p> <p>You are looking for an exciting, local company where you can gain experience and be mentored. A constant learner, you enjoy unearthing information, finding solutions and jumping in wherever needed. You have strengths in telephone, email and long-form written business and social media communications. You have customer service experience and a passion for helping people solve problems. Above all, you are seeking an opportunity to join an innovative company where you can commit and grow your career.</p>
Responsibilities: <p><strong>What our Customer Service Representative will do on a daily basis</strong></p> <ul> <li>Support. You will interact with customers and clients in a pleasant, friendly and professional manner. You will:</li> <li>Answer customer phone calls and emails to resolve client problems and inquiries.</li> <li>Establish and maintain good customer relations with both internal and external customers.</li> <li>Diffuse difficult customer situations; focus on providing solutions</li> <li>Handle multiple customer situations and temperaments while performing repetitive tasks.</li> <li>Take ownership of customer problems and concerns and identify/recommend continuous improvements.</li> <li>Assist. You will participate in the translation and distribution of sales and marketing collateral.</li> <li>Collaborate. You will, as part of the Operations team, work to understand customer expectations and take direction from the various departments across the company.</li> <li>Research and analyze. You will reach out to internal teams and external partners to gather data and information. You will enter and analyze data, note trends and generate reports for the various teams across the company.</li> <li>Quality control. You will review content and perk offers, test links and geotags. You will ensure accurate information is displayed on the website.</li> <li>Be curious. You will pursue customer insights and actively contribute to our commitment to showcasing value to both our 2000+ vendor partners and thousands of end-users across the country.</li> </ul>
Requirements: <p><strong>So, how do we know that&rsquo;s you? You have:</strong></p> <ul> <li>The ideal combination of education and experience. You have a post-secondary degree and experience in customer service.</li> <li>The language. You have an understanding of business and customer success. You are comfortable proofreading content. The ability to communicate in French both orally and in written form will be considered a strong asset.</li> <li>The creative and adaptable mindset. You are open-minded, creative and flexible.</li> <li>The passion. You care deeply about the end-result and the end-user. You are motivated by creating a positive and successful experience for vendors and customers.</li> <li>The collaborative communication skills. You can explain website navigation to non-technical audiences at any level. You are a team player who fits in as part of a cohesive cross-functional team.</li> </ul> <p><strong>Who we are</strong></p> <p>This is Venngo 2.0, a proudly Canadian company making headway as an industry leader and an employer of choice. We have reignited our teams with our purpose as we continue to grow in this competitive space. With a renewed commitment from our founder and new leadership in place, we&rsquo;re all-in. From taking business risks to growing the trust our clients have in us. Everyone here is committed to bringing the best in employee perks in health, wellness and happiness to the people who use our platforms. We believe strongly in the value of what we are doing and our capacity to make work better for everyone.</p> <p>At Venngo, that starts internally. From access to our own amazing perks to professional development to a genuine respect for ideas from every single person here.</p> <p>One of our priorities is helping our own people grow and reach their goals. We are focused on unlocking the value of our employees. We believe in tapping into the potential in our people and giving them an opportunity to do the work they love to do. To that end, we ensure that everyone&rsquo;s accomplishments are acknowledged out loud on a regular basis.</p> <p><strong>Why commit to a career with Venngo</strong></p> <p><strong>Collaboration</strong>. We have fun and we are made up of teams that collaborate. A place where the best idea wins. We have an open-concept office without assigned seating. This means that you can pull up a chair and get to work beside whomever you need information from or vice versa.</p> <p><strong>Opportunity</strong>. We offer the best of both worlds balancing an established business with profitable growth and a fast-paced, fun culture often found in emerging technology startups.</p> <p><strong>Innovation</strong>. As a company, we maintain our position as the market leader in the space, by constantly evolving our offerings, creating new interactive online spaces and integrating ideas. We prioritize the sharing of innovative concepts at our monthly Blue Ocean brainstorming strategy sessions.</p> <p><strong>Join us.</strong></p> <p>At Venngo we know that not everyone takes the same path when it comes to building their skills. If you feel you meet all or most of the qualifications we are seeking; and you are excited by the possibility of growing our company, take a chance and express your interest here. To learn more about how we are, follow us on <a href="">Twitter</a>, <a href="">Facebook</a> and <a href="">LinkedIn</a>.</p> <p>Venngo welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>