Bilingual Operations Associate

As the new Bilingual Operations Associate, aka Perkbuilder, you will be taking on a brand new role. This is part marketing, part sales support and all customer success. You will be a key player on our team, building perks, writing content and providing one-on-one customer support. You will contribute to our ongoing innovation as we help hundreds of thousands of Canadians save money and achieve health and happiness.

Toronto, ON

Venngo

Venngo is The Original PERKS company™. Since 2000, Venngo WorkPerks® has helped Canada’s top employers improve employee engagement and quality of life with our exclusive, branded group discount programs. Venngo seamlessly manages and maintains programs via a custom co-branded website, e-newsletters and exclusive mobile app, simplifying and reducing the cost of managing your group discounts. Employee enrollment rates of over 80% are typical and we reach more than 1 million Canadian households. We offer unique PERKS not available anywhere else from more than 1,000 name brand and local merchants in over 6,000 locations across Canada. We can save each employee thousands of dollars every year on everyday purchases like dining and clothing plus unique experiences and big-ticket items like travel, insurance, computers and automobiles. http://www.venngo.com

keywords: who we are,what we do,who you are,what's in it for you?,build,create,research and analyse,quality control,be curious,the ideal combination of education and experience,the language,the creative mindset,the passion,the collaborative communication skills

Entry Level

Overview: <p><strong>#WhyVenngo?</strong> At Venngo, we drive the well-being of employees and members at some of the world&rsquo;s most respected organizations by providing exciting health and happiness perks. Simply put, the teams at Venngo spend their days thinking of ways to make people happy, save money with discounts and bring a smile to someone&rsquo;s face. As the leader in group discounts and employee perks in the Canadian market, we&rsquo;re on an accelerated growth path and looking to add a <strong>Bilingual Operations Associate</strong> to our team.</p> <p><strong>What&rsquo;s in it for you?</strong></p> <p>As the new Bilingual Operations Associate, aka Perkbuilder, you will be taking on a brand new role. This is part marketing, part sales support and all customer success. You will be a key player on our team, building perks, writing content and providing one-on-one customer support. From report-generating to swag inventory and preparation; from building and testing perk programs in partnership with our vendors and clients to assembling briefs and ensuring the highest quality and value is being presented to our customers. You will contribute to our ongoing innovation as we help hundreds of thousands of Canadians save money and achieve health and happiness.</p> <p><strong>Who you are</strong></p> <p>You are fluently multilingual in French, English and shopping; if there is a great deal to be found, you can uncover it. A constant learner, you enjoy unearthing information and finding solutions. You have strengths in telephone, email and long-form written business and social media communications. You have customer service experience and a passion for helping people solve problems. You want to be part of a team where your ideas will be heard; more than data entry or basic administration. You want to work across departments supporting internal teams as well as customers. Above all, you are seeking an opportunity to join an innovative company where you can commit and grow your career.</p>
Responsibilities: <p><strong>What our Bilingual Operations Associate will do on a daily basis</strong></p> <ul> <li>Build. You will, as part of the Operations team, work to understand customer expectations. You will build and roll out customer perks in partnership with our clients and our vendor partners.</li> <li>Create. You will create advertising programs. You will leverage sales insights and collaborate with our customers to create adverts/website presence.</li> <li>Research and analyse. You will reach out to internal teams and external partners to gather data and information. You will enter and analyse data, note trends and generate reports for the Sales team.</li> <li>Quality control. You will test links and geotags. You will ensure accurate information is displayed on the website.</li> <li>Be curious. You will pursue customer insights and actively contribute to our commitment to showcasing value to both our 1500+ vendor partners and thousands of end-users across the country.</li> </ul>
Requirements: <p><strong>So, how do we know that&rsquo;s you? You have:</strong></p> <ul> <li>The ideal combination of education and experience. You have a post-secondary degree and experience in customer service.</li> <li>The language. You are fluently bilingual in French and English. You have an understanding of business, customer success and marketing.</li> <li>The creative mindset. You are open-minded, creative and flexible.</li> <li>The passion. You care deeply about the end-result and the end-user. You are motivated by creating a positive and successful experience for vendors and customers.</li> <li>The collaborative communication skills. You can explain website navigation to non-technical audiences at any level. You are a team player who fits in as part of a cohesive cross-functional team.</li> </ul> <p><strong>Who we are</strong></p> <p>This is Venngo 2.0, a proudly Canadian company making headway as an industry leader and an employer of choice. We have reignited our teams with our purpose as we continue to grow in this competitive space. With a renewed commitment from our founder and new leadership in place, we&rsquo;re all-in. From taking business risks to growing the trust our clients have in us. Everyone here is committed to bringing the best in employee perks in health, wellness and happiness to the people who use our platforms. We believe strongly in the value of what we are doing and our capacity to make work better for everyone.</p> <p>At Venngo, that starts internally. From access to our own amazing perks to professional development to a genuine respect for ideas from every single person here.</p> <p>One of our priorities is helping our own people grow and reach their goals. We are focused on unlocking the value of our employees. We believe in tapping into the potential in our people and giving them an opportunity to do the work they love to do. To that end, we ensure that everyone&rsquo;s accomplishments are acknowledged out loud on a regular basis.</p> <p><strong>Why commit to a career with Venngo</strong></p> <p><strong>Collaboration</strong>. We have fun, and we are made up of teams that collaborate. A place where the best idea wins. We have an open-concept office without assigned seating. This means that you can pull up a chair and get to work beside whomever you need information from or vice versa.</p> <p><strong>Opportunity</strong>. We offer the best of both worlds balancing an established business with profitable growth and a fast-paced, fun culture often found in emerging technology start-ups.</p> <p><strong>Innovation</strong>. As a company, we maintain our position as the market leader in the space, by constantly evolving our offerings, creating new interactive online spaces and integrating ideas. We prioritize the sharing of innovative concepts at our monthly Blue Ocean brainstorming strategy sessions.</p> <p><strong>Join us.</strong></p> <p>At <a href="http://venngo.com/" target="_blank" rel="noopener noreferrer">Venngo</a> we know that not everyone takes the same path when it comes to building their skills. If you feel you meet all or most of the qualifications we are seeking; and you are excited by the possibility of growing our company, take a chance and express your interest here. To learn more about how we are, follow us on <a href="https://twitter.com/venngo" target="_blank" rel="noopener noreferrer">Twitter</a>, <a href="https://www.facebook.com/venngoinc" target="_blank" rel="noopener noreferrer">Facebook</a> and <a href="https://www.linkedin.com/company-beta/126508/" target="_blank" rel="noopener noreferrer">LinkedIn</a>.</p> <p>Venngo welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>