Customer Care Account Representative

Victaulic, the global leader in mechanical pipe joining innovations, has the most tenured, largest and best-trained sales team in the industry. We're looking to add high-powered sales representatives to our organization, and help them build a successful career with an industry leader.

Easton, PA


Patented in 1919, <a href="" target="_blank" rel="noopener noreferrer">Victaulic</a> is the originator and world's leading producer of mechanical pipe joining solutions. Used in the most demanding markets, Victaulic innovative piping technologies and services put people to work faster while increasing safety, ensuring reliability and maximizing efficiency. The company has 14 manufacturing facilities and 29 branches worldwide with 3,600 employees who speak 43 languages across the globe. With over 1900 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.

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Overview: Victauilc is currently looking for a&nbsp;Customer Care Account Representative in&nbsp;Easton, PA.&nbsp;
Responsibilities: <ol> <li><span style="font-size: small;">Act as Sales liaison between our internal and external customers providing professional and proper responses to all product and order related inquiries.&nbsp;</span></li> <li><span style="font-size: small;">Serve as subject matter expert for more specialized/complex products, projects, and/or direct accounts.</span></li> <li><span style="font-size: small;">Prepare and issue standard and special product quotations, including priced on application quotes, conforming to pricing guidelines and cost/margin analysis.</span></li> <li><span style="font-size: small;">Perform all quote/order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including maintenance of orders as required.</span></li> <li><span style="font-size: small;">Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.</span></li> <li><span style="font-size: small;">Assist in the development of process improvements focusing on customer relationship management. Support the Victaulic Product Delivery System objectives by maintaining communications and partnership with internal and external customers.</span></li> <li><span style="font-size: small;">Assist in maintaining an on-going measurement on deficiencies that prevent on time, complete, and accurate shipments.</span></li> <li><span style="font-size: small;">Analyze and resolve customer requests, inquiries and/or concerns by utilizing best practices and established procedures.</span></li> <li><span style="font-size: small;">Responsible for customer satisfaction:&nbsp; Identify and report customer problems, potential Sales leads, and system deficiencies to Customer Care Management team, Sales Representative and/or Sales Management.</span></li> <li><span style="font-size: small;">Prevent and/or resolve any billing disputes ensuring improved efficiencies.</span></li> <li><span style="font-size: small;">Maintain orderly documentation, files, and records per established procedures and policies.</span></li> <li><span style="font-size: small;">Project Management review of daily, weekly and monthly reports.&nbsp; Communication of project status and jobsite coordination with internal and external customers.</span></li> <li><span style="font-size: small;">Utilizes the Quality Improvement Process and Lean principles to fulfill the responsibilities of the position and improve work processes.</span></li> <li><span style="font-size: small;">Assist with other departmental functions as directed by Customer Care Management team.&nbsp;</span></li> </ol>
Requirements: <ol> <li><span style="font-size: small;">B.S. / B.A. Degree required or three years of relevant work experience.</span></li> <li><span style="font-size: small;">Must possess proficient software skills such as Microsoft Office - Word, Excel, Access, and Project.</span></li> <li><span style="font-size: small;">Minimum three years of Victaulic product/market knowledge and expediting skills.&nbsp;</span></li> <li><span style="font-size: small;">Previous experience in project management and/or inside sales.</span></li> <li><span style="font-size: small;">Must display leadership and collaboration skills and be an effective advocate of process improvement.</span></li> <li><span style="font-size: small;">Must possess excellent oral and written communication skills, strong interpersonal and negotiation skills with effective interaction at all levels of the organization.</span></li> <li><span style="font-size: small;">Must maintain a professional and courteous attitude.</span></li> <li><span style="font-size: small;">Detail oriented, reliable, self-motivated, and able to multi-task effectively.</span></li> <li><span style="font-size: small;">Willing to be flexible in schedule and work occasional overtime.</span></li> <li><span style="font-size: small;">Willing to make infrequent overnight travel.</span></li> </ol>