Bilingual Call Services Representative

<p>VillageCareMAX is looking for a self-motivated and Bilingual Member Services Representative responsible for handling all calls that come through our call center.<br /><br />If you are looking for career advancement opportunities, excellent team environment and strong compensation, then we would like to speak with you!</p> <p>&nbsp;</p>



<p><strong>VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and rehabilitation services.&nbsp;</strong></p> <p><strong>Our mission is to promote healing, better health and well-being to the fullest extent possible. &nbsp;<br /><br />Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has provided health care services to individuals residing within New York City for over 40 years.</strong></p>

keywords: member services,assistance,outcome of care,data entry,support,education,experience,bilingual

Member Services


Overview: <p>&nbsp;This role serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team with the highest customer service standards. This is a Full-Time position from 9am-5pm.</p> <p>&nbsp;</p>
Responsibilities: Some of your daily activities will include handling incoming telephone calls and answers questions for members and providers, assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. You will be responsible for data entry authorizations under the direction of the Care Management Supervisor. You will assist members in arranging appointments with physicians and other health care provider services. &nbsp;As a Member Services Representative, you will assists members in selection of participating providers that will help them improve the quality and outcomes of care.
Requirements: <p>We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment.&nbsp;<strong>Bilingual and</strong><strong>&nbsp;Associate's degree required, Bachelor's Degree&nbsp; preferred.</strong></p> <p>&nbsp;</p>