Regional Manager

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Milwaukee, WI 53202, USA

Volunteers of America Minnesota and Wisconsin

<p><strong>We provide essential community-based health and human services that impact the lives of 25,000 people across the lifespan every year in 110 neighborhoods in both states. For 125 years, our work has focused on closing gaps between people and possibility, addressing a spectrum of intersecting needs&mdash;from housing to health to education to employment.<br /><br /><a href="" target="_blank" rel="noopener noreferrer">Our Response to COVID-19</a>&nbsp;<br /><a href="" target="_blank" rel="noopener noreferrer">Our Commitment to Racial Justice</a> <br /></strong></p>

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Overview: <ul> <li>Demonstrates awareness of budgetary restraints as it relates to program and staff issues and adheres to program budgets.</li> <li>Regularly audits program files and other records to ensure compliance with established procedures and regulatory guidelines.</li> <li>Provides supervision and training to staff.</li> <li>Routinely provides new employee orientation and training.</li> <li>Participates in On-Call rotation as assigned.</li> <li>Oversees the development and monitoring of resident activities</li> <li>Ensures the group home properties are professionally maintained</li> </ul>
Responsibilities: <p><strong>Administration</strong></p> <ul> <li>Supervises Program Management, Program Lead Staff and Direct Care Staff of all programs.</li> <li>Awareness of governmental regulations concerning the agency. Displays an awareness of rules and regulations as pertains to job responsibilities.&nbsp;</li> <li>Demonstrates an understanding of role as a supervisor in the overall structure of Volunteers of America of Minnesota and Wisconsin.</li> <li>Maintains a good working relationship with those supervised.</li> <li>Regularly monitors assigned facilities to ensure compliance with fire, safety, and health standards as well regulatory compliance at all programs in the region assigned.</li> <li>Ensures client records are maintained according to company standards and regulatory requirements.</li> <li>Provides support to program management with attendance at meetings as appropriate.</li> <li>Assists in recruiting and hiring Program Staff as assigned.</li> <li>Ensures that the annual resident satisfaction survey process is completed and monitored.</li> <li>Maintains regular schedule of program supervision.</li> <li>Regularly reviews documentation and completes necessary follow up regarding employee notes, resident related documentation, and reports.</li> <li>Regularly audits documentation of medications, assessments, and care plans for accuracy and thoroughness.</li> <li>Assures program participant privacy is maintained by being knowledgeable and following HIPPA privacy and security regulation.</li> <li>Provides support to program management for the progressive disciplinary process.</li> <li>Attends meetings and trainings as assigned.</li> <li>Participates in the investigation process as assigned.</li> <li>Acts as back-up to other Regional Managers/Associate Directors.</li> <li>Understands program participants&rsquo; program objectives and program participants&rsquo; written plans.</li> <li>Willing to adapt to program changes as depicted in consumer programming or agency policies.</li> <li>Other duties as assigned.</li> </ul> <p><em>&nbsp;</em></p> <p><strong>Communication</strong></p> <ul> <li>Communicates professionally with supervisor and those being supervised.</li> <li>Acts as liaison with referral sources related to programming and behavioral supports.</li> <li>Works directly with program managers, residents, guardians, case managers, and other involved individuals regarding service issues.</li> <li>Routinely works with the program managers/leads on issues involving health, safety and overall progress in the program.</li> <li>Acts as a support and resource for Program Management Staff.</li> </ul> <p><em>&nbsp;</em></p> <p><strong>Clinical Skills</strong></p> <ul> <li>Completes agency documentation and forms reliably and accurately following established timelines.</li> <li>Involved in the development of program plans.</li> <li>Communicates program concerns, complications and needed improvements.</li> <li>Monitors on-site documentation.</li> <li>Verifies/approves program management payroll records.</li> </ul> <p><em>&nbsp;</em></p> <p><strong>Crisis Intervention</strong></p> <ul> <li>Uses professional and objective standards in dealing with conflicts.</li> <li>Provides crisis intervention and on-call assistance as needed.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Supervisory Responsibilities:&nbsp;</strong>&nbsp;&nbsp;</p> <ul> <li>Works under moderate direction.</li> <li>Supervises others: Program Managers.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Decision Making Authority/Self-Initiative:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p> <ul> <li>Authority to formulate, affect, interpret, or implement management policy/procedure.</li> <li>Carries out major assignments in conducting the operation of the business.</li> <li>Performs work that affects the business operations to a substantial</li> <li>Hiring, firing, advancement, promotion or any other decision in employee status, or his/her recommendations regarding such are given particular weight.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Professional relationships to be maintained:</strong></p> <ul> <li>Co-workers, program participants, consumer&rsquo;s families, case managers, health care professionals.</li> </ul> <p>&nbsp;</p> <p><strong>Other Job Functions Include:</strong></p> <ul> <li>Cooperatively works with other Volunteers of America staff to ensure overall company goals and objectives are met.</li> <li>May be required to transport residents utilizing either personal or company vehicle.</li> <li>May be required to travel as assigned.</li> <li>Writes and/or Reviews Behavior Support Plans as assigned by Associate Director.</li> <li>Participates in development of new residential service programming as assigned.</li> <li>Maintains CPI Instructor Certification and completes CPI certification for staff as assigned.</li> </ul> <p><strong>Compensation:</strong></p> <p>This exempt position starts at a salary of $46,912 per year.&nbsp;</p>
Requirements: <ul> <li>Bachelors or better in Human Services or related field.</li> </ul>