Office Receptionist

<strong>HELP PEOPLE SEEKING A SECOND CHANCE RECONNECT</strong><br />Share your talent and join a team of compassionate people, helping people seeking a second chance reconnect and build stronger foundations of well-being. You will develop your skills and begin your career working for the common good.

Anoka, MN 55303, USA

Volunteers of America Minnesota and Wisconsin

<p><strong>We provide essential community-based health and human services that impact the lives of 25,000 people across the lifespan every year in 110 neighborhoods in both states. For 125 years, our work has focused on closing gaps between people and possibility, addressing a spectrum of intersecting needs&mdash;from housing to health to education to employment.<br /><br /><a href="" target="_blank" rel="noopener noreferrer">Our Response to COVID-19</a>&nbsp;<br /><a href="" target="_blank" rel="noopener noreferrer">Our Commitment to Racial Justice</a> <br /></strong></p>

keywords: position summary,main office/front desk,main office/front desk,administrative – as required by program,participant privacy,direct care support,attendance; follow attendance policy,skills,education,language,experience,physical demands


Depends on Experience

Overview: <p>Primary Duty:&nbsp;Responsible for ensuring all callers and visitors are routed to the appropriate area, managing the main office area (copier, fax, postage, shredder, and other equipment) as well as ensuring the workroom is appropriately maintained.&nbsp; The Receptionist may also have administrative responsibilities and assist in all areas of the program as necessary.</p>
Responsibilities: <ul> <li>Main Office/Front Desk <ul> <li>Answer incoming telephone calls and redirect to appropriate individual.</li> <li>Greet guests and notify appropriate individual.</li> <li>Sign for incoming packages and distribute to appropriate individual.</li> <li>Maintain system for tracking which employees are in the office.</li> <li>Maintain and distribute office telephone directory.</li> <li>Maintain and distribute receptionist lunch/break schedule.</li> <li>May unlock/lock main suite door at times set as directed by program.</li> <li>Key operator for copier, fax, and postage meter; contact repair people when needed.</li> <li>Ensure that postage for outgoing mail is correct.</li> <li>Sort and distribute all incoming mail and faxes.</li> <li>Post end-of-the-day mail and convey to appropriate mail drop off site.</li> </ul> </li> </ul> <ul> <li>Administrative &ndash; as required by program <ul> <li>Assist with administrative duties as assigned by program.</li> <li>Prepare reports and listings as directed by program; may include special projects with administrative or other staff</li> <li>Maintain program participant and staff data in established systems as required by program.</li> <li>Order office supplies and other office needs as assigned by program</li> <li>Track and manage petty cash funds</li> </ul> </li> </ul> <ul> <li>Assure program participant privacy is maintained by being knowledgeable and following HIPAA privacy and security regulations. <ul> <li>Prepare and label new resident files for intake</li> <li>Ensure resident picture is uploaded to facesheet</li> <li>Manage main office file room and archives</li> </ul> </li> </ul> <ul> <li>Direct Care Support <ul> <li>Complete training requirements for resident supervision, de-escalation strategies and physical holds</li> <li>Provide support with de-escalation and/or physical holds of residents if/when needed in crisis situations</li> <li>Provide limited support and/or assistance to unit staff if/when needed in crisis situations</li> </ul> </li> </ul> <ul> <li>Attendance; follow attendance policy <ul> <li>Must be able to work regularly scheduled working hours: Monday &ndash; Friday 8:00am &ndash; 4:30pm</li> <li>Must be able to work possible overtime if/when needed</li> </ul> </li> </ul> <ul> <li>Maintain positive relationships with Co-workers, program participants, public, community partners, vendors, contractors</li> </ul>
Requirements: <ul> <li>Education/Experience: High school graduate or GED. Prior experience helpful but not required.</li> <li>Language/Communication Skills: Ability to communicate effectively, both orally and in writing. Ability to work with a diverse population of individuals by using tact and diplomacy.</li> <li>Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.</li> <li>Reasoning Skills: Ability to think critically and problem solve&nbsp;</li> <li>Other Skills/Requirements:</li> <li>PC skills including word processing, excel and spreadsheets.</li> <li>Customer relation skills necessary.</li> </ul> <br /><strong>Physical Demands:</strong> <br /><br />General<br /><br />Balancing<br /><br />Hearing<br /><br />Pulling<br /><br />Climbing<br /><br />Kneeling<br /><br />Talking<br /><br />Stooping<br /><br />Crawling<br /><br />Physical Holds with Youth <br /><br />Walking<br /><br />Grasping<br /><br />Carrying<br /><br />Standing<br /><br />Sitting<br /><br />Crouching<br /><br />Reaching<br /><br />Bending