Outside Parts Sales Representative

<strong>At Western Truck Center, we are looking for talented people to join our team of the most passionate, driven and creative individuals in the industry. With Western Truck Center, you will be part of an inclusive organization where diversity, input, and contribution of your unique skills and experience are valued.</strong>

West Sacramento, CA

Western Truck Center

<strong>Western Truck Center is a Full Line dealership group with New Trucks, Used Trucks, Parts, Service, Lease and Rental Fleets, Finance and a Vocational/Construction Rental Division as well. As an authorized Volvo, Mack, Autocar, Hino, and Crane Carrier dealership, we represent some of the most iconic OEM&rsquo;s in the industry. We value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.</strong> https://www.westerntruckcenter.com/default.htm

keywords: position summary,achieve,sales,planning,management,develop,analysis,maintenance,represent,experience,skills,license,education,knowledge

Full-time

$23,000 - $54,000 Annually

Overview: This position will be responsible as the parts account manager for existing and prospective customers, traveling as needed to provide on-site customer support to achieve assigned sales and profit objectives.
Responsibilities: <ul> <li>Develop strategies to achieve sales objectives and stay current with new products and sales promotions.</li> <li>Represent the Company, including the Service Department and Truck Sales, in identifying innovative solutions to exceed our customer&rsquo;s needs.&nbsp;</li> <li>Provide Parts Manager daily/weekly update reports to monitor performance against sales goals.&nbsp;</li> <li>Maintain a database of customers and utilize effective follow-up communications to ensure customer needs are met in a timely manner.&nbsp;</li> <li>Achieve high customer satisfaction in managing existing customer&rsquo;s day-to-day business needs.&nbsp;</li> <li>Address customer issues or disputes in a prompt and appropriate manner.&nbsp;</li> <li>Identify opportunities for new business with the ability to translate this into new sales activity.&nbsp;</li> <li>Achieve and surpass monthly/quarterly/annual sales quota/goals and new customer/business goals.</li> <li>Continuously achieve weekly conversion rates.</li> <li>Dedicate sales time to prospecting for new accounts and reflect this in the CRM reporting.</li> <li>Plan territory coverage and call upon current and prospective key accounts regularly.</li> <li>Log sales activities in a CRM system.</li> <li>Strictly observe the Company&rsquo;s Sales Policy Manual.</li> </ul>
Requirements: <ul> <li>18 years of age.</li> <li>High school graduate or GED.</li> <li>2 years parts sales experience, preferably in the commercial vehicle industry.</li> <li>Valid driver&rsquo;s license in the state of employment and a qualified MVR abstract.</li> </ul> <br /> <p><strong>Desired Job Qualifications</strong></p> <ul> <li>3 years of direct customer-facing sales experience.</li> <li>Proven prospecting and closing skills.</li> <li>Ability to work independently without direct on-site supervision.</li> <li>Basic knowledge off Microsoft Excel, Word, and Outlook and demonstrated computer proficiency.</li> <li>Heavy-duty truck aptitude.</li> <li>Strong organization, communication, and phone skills.</li> </ul> <br /> <p><strong>Mental Capability Requirements</strong></p> <ul> <li>Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.</li> <li>Organization: Ability to organize and prioritize work schedules of others on short-term basis.</li> <li>Reasoning &amp; Decision Making: Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit.</li> <li>Communication: Ability to communicate effectively with individuals utilizing a phone.</li> <li>Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.</li> </ul> <p><strong><br />Physical Demands and Work Environment</strong></p> <p>The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is regularly required to sit, climb or balance and stoop, kneel, crouch, crawl, reach overhead, and climb stairs throughout the Parts warehouse and stand for extended periods of time. The employee must frequently lift and/or move up to 50 pounds and occasionally help left and/or move more than 100 pounds. Specific vision abilities are required. Employee is required to drive a motor vehicle for extended periods of time and travel frequently from the office to customer sites.</p> <p>While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is moderate.</p> <p>&nbsp;</p> <p><strong>Common Expectations of Performance for all Employees</strong></p> <p>The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.</p> <p>&nbsp;</p> <p><strong>Communications, Teamwork, and Feedback to Others</strong></p> <ul> <li>Contribute to a work environment that is based on trust and respect.</li> <li>Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.</li> <li>Suggest ways to improve the efficiency of conducting their job duties.</li> <li>Promote continuous improvement and change to support company growth.</li> <li>Mentor others unselfishly.</li> <li>Give credit where it&rsquo;s due.</li> </ul> <p><strong><br />Company Loyal Policies and Work Ethic</strong></p> <ul> <li>Adhere to the policies contained in the Employee Handbook.</li> <li>Adhere to the Company&rsquo;s Employee Conduct Policy.</li> <li>Support management decisions toward meeting company goals.</li> <li>Be open and receptive to new ideas, regardless of their origin.</li> <li>Make prudent decisions, which are based on the best interest of the Company and its long-term future.</li> </ul>