Director II UX Research

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Chicago, IL

Ahold Delhaize USA

<p class="p1"><strong><br />Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands &ndash; Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.<br /><br /></strong>Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You&rsquo;ll be the first to know about new positions that match your career aspirations. To join, click here: <strong><a href="https://aholddelhaizeusa.careerswithus.com/talent-community" target="_blank" title="Talent Community - Ahold Delhaize USA (careerswithus.com)" rel="noopener noreferrer">Talent Community - Ahold Delhaize USA (careerswithus.com)</a></strong>.&nbsp;</p> <p class="p2">&nbsp;</p> <p class="p1"><strong><a href="https://aholddelhaizeusacareers.appvault.com/create" target="_blank" title="Talent Community " rel="noopener noreferrer"></a><br /></strong></p> https://www.adusa.com/

keywords: position summary,schedule,authorized to work in the us,design,research,forecasting insights,leadership,teamwork,experience,skills,knowledge

Full Time

441155

Overview: The Director II, UX Research will work in a dynamic and fast-paced environment. Strategically design, plan, and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and roadmap priorities. This role requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. Passion for understanding the future of grocery shopping and can play a role in guiding the team.<br /><br />Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.<br /><br /> Applicants must be currently authorized to work in the United States on a full-time basis.
Responsibilities: &bull; UX Strategy and Vision:<br /><br /> <ul> <li>Develop and execute comprehensive research strategies aligned with business goals in the grocery industry.</li> <li>Lead and mentor a high-performing team of UX researchers, promoting a culture of collaboration and continuous learning.</li> <li>Synthesize research findings into actionable insights that inform product development and enhance customer satisfaction.</li> <li>Advocate for user-centered design principles across the organization and influence product decisions with evidence-based recommendations.</li> <li>Communicate research insights effectively to both technical and non-technical stakeholders through engaging presentations and reports.</li> <li>Stay updated on industry trends and implement best practices in UX research to drive innovation.</li> </ul> <br />&bull; Forecasting Insights:<br /> <ul> <li>Collect and analyze data from various sources.</li> <li>Identify patterns and trends in the data to synthesize for the Product team.</li> <li>Prepare statistical reports, tables, and graphs.</li> <li>Present findings and recommendations Product leadership.</li> <li>Work closely with other departments to ensure accurate data analysis.</li> </ul> <br /><br />&bull; Cross-Functional Leadership:<br /> <ul> <li>Lead and mentor a team of UX researchers, while also working with and mentoring product managers, developers, and other cross-functional team members.</li> <li>Foster a collaborative and high-performing team culture that encourages creativity, accountability, and continuous improvement.</li> <li>Coordinate with partners across brand success, insights, marketing, customer support, and other departments to ensure alignment and successful product launches.</li> <li>A strong storyteller.</li> <li>Experience growing and leading high-performing teams.</li> </ul> <br />&bull; Additional job duties may be assigned as needed to meet the needs of the business and support our Values.<br /><br />
Requirements: <ul> <li>15+ years of UX research experience, with a focus on the grocery or retail sectors.</li> <li>7+ years of management experience, guiding teams and fostering professional development.</li> <li>Strong strategic mindset with proven ability to align research initiatives with long-term business objectives.</li> <li>Outstanding communication and storytelling skills for diverse audiences.</li> <li>Solid understanding of customer experience principles and modern technologies relevant to grocery retail.</li> <li>Proven ability to manage multiple projects and work collaboratively across departments.</li> <li>Experience in research across native apps.</li> <li>Experience in both customer and associate facing research.</li> </ul> <br /><br /><br />IL Salary Range: $185,840 - $278,760 <br />