Manager II Vendor Support & Relations

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Carlisle, PA

Ahold Delhaize USA

<p class="p1"><strong><br />Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands &ndash; Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.<br /><br /></strong>Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You&rsquo;ll be the first to know about new positions that match your career aspirations. To join, click here: <strong><a href="https://aholddelhaizeusa.careerswithus.com/talent-community" target="_blank" title="Talent Community - Ahold Delhaize USA (careerswithus.com)" rel="noopener noreferrer">Talent Community - Ahold Delhaize USA (careerswithus.com)</a></strong>.&nbsp;</p> <p class="p2">&nbsp;</p> <p class="p1"><strong><a href="https://aholddelhaizeusacareers.appvault.com/create" target="_blank" title="Talent Community " rel="noopener noreferrer"></a><br /></strong></p> https://www.adusa.com/

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Full Time

445001

Overview: The Manager II of Vendor Support and Relationship Management will be responsible for overseeing the Vendor Support &amp; Relations Mgt team within the VMO while developing &amp; maintaining positive and productive relationships with internal stakeholders and external vendor partners. They oversee a team that owns operational tasks within the VSRM (VMO inbound email boxes, vendor portal bookings, phones, etc.)<br /><br />They are responsible for ensuring that the organization's vendor partnerships are well-managed, and vendor performance meets or exceeds expectations. This role will collaborate with virtually every department within all ADUSA entities to optimize vendor-related processes, resolve issues, and drive overall vendor satisfaction. <br /><br /><strong>Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME</strong><br /><br /><strong>Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment</strong>
Responsibilities: <ul> <li>Owns and leads facilitation of regular vendor meetings, performance evaluations, and business updates to ensure alignment and continuous improvement</li> <li>Responsible for the effective understanding, analysis, and resolution of VSRM case inquiries, along with process standardization, simplification, and transformation of area of responsibility.</li> <li>Engage teams across the entire Procure-to-Pay ecosystem to accelerate innovation &amp; drive changes to optimize vendor-related activities, enhance overall vendor relations and achieve greater business outcomes.</li> <li>Establish performance metrics and key performance indicators (KPIs) to evaluate vendor performance, address any areas of concern, and promptly escalate critical issues to senior management.</li> <li>Continuously seek opportunities to optimize vendor management processes without compromising quality or service levels.</li> <li>Oversee the team that monitors and assesses inbound VMO support email boxes, ensuring timely response and resolution.</li> <li>Provide direction and guidance, leveraging the VMO case management platforms and the Vendor Finance Portal.</li> <li>Strong analytical and problem-solving skills with strong attention to detail.</li> <li>Ability to make recommendations based on interpretation of quantitative analysis.</li> <li>Promotes an effective team environment through the effective use of mentoring, coaching, and development skills. Plans and assigns work within the context of a project/function. Leads by example, demonstrating leadership attributes, depth/ breath of knowledge and experience allows for a wide range of functional guidance.</li> <li>Work collaboratively with vendors to improve performance and address performance gaps, ensuring timely and effective solutions.</li> <li>Coordinate with internal teams to provide support and guidance on vendor-related matters.</li> <li>Identify and assess potential risks associated with vendor relationships, implement risk mitigation strategies, and contingency plans.</li> <li>Monitor vendor compliance with industry regulations and company policies.</li> <li>Additional job duties may be assigned as needed to meet the needs of the business and support our values.</li> </ul>
Requirements: <ul> <li>8-10 years of relevant experience with Bachelor's degree in Business Administration, Accounting, Supply Chain Management or related field or 10+ years' experience in Accounting, Finance or supply chain functions in lieu of a degree.</li> <li>3+ years' experience specifically in vendor relations: vendor management, supplier relations, procurement, or related field.</li> <li>Demonstrated ability to drive process improvements and optimize vendor relationships.</li> <li>Robust negotiation, influencing, and conflict resolution skills.</li> <li>Excellent communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively.</li> <li>Analytical mindset with a focus on data-driven decision-making.</li> <li>Familiarity with vendor risk assessment and mitigation.</li> <li>Knowledge of contract management and legal aspects related to vendor agreements.</li> <li>Strong interpersonal &amp; relationship management skills for building, fostering, and maintaining positive and strong professional relationships with VMO team members, vendors, and internal business partners.</li> <li>Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.</li> <li>Proficiency in using various software tools, including MS Office suite and vendor management platforms.</li> <li>Ability to adapt to changing business needs and work well in a team-oriented environment.</li> <li>Requires travel - typically 10-20%</li> </ul> Preferred Qualifications:<br /> <ul> <li>Master's degree</li> <li>Accounting knowledge (Accounts Payable/Receivable, etc.)</li> <li>SAP knowledge</li> <li>Experience in grocery retail/category management</li> <li>Familiarity with both DA and AUSA existing systems and processes</li> </ul>