Enterprise Architect, Customer & Digital Platforms

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Mauldin, SC

Ahold Delhaize USA

<p class="p1"><strong><br />Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands &ndash; Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.<br /><br /></strong>Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You&rsquo;ll be the first to know about new positions that match your career aspirations. To join, click here: <strong><a href="https://aholddelhaizeusa.careerswithus.com/talent-community" target="_blank" title="Talent Community - Ahold Delhaize USA (careerswithus.com)" rel="noopener noreferrer">Talent Community - Ahold Delhaize USA (careerswithus.com)</a></strong>.&nbsp;</p> <p class="p2">&nbsp;</p> <p class="p1"><strong><a href="https://aholddelhaizeusacareers.appvault.com/create" target="_blank" title="Talent Community " rel="noopener noreferrer"></a><br /></strong></p> https://www.adusa.com/

keywords: position summary,schedule,authorized to work in the u.s.,architecture,leadership,innovation,management,performance,culture,quality assurance,design,technology,strategy,experience,project management,skills,degree

Full Time

451832

Overview: As the Senior Customer &amp; Digital Platforms Enterprise Architect, you will be at the forefront of shaping the future of customer experience across a dynamic ecosystem of digital and in-store retail solutions. In this high-impact role, you'll partner with product leaders and engineering teams to design and govern cutting-edge platforms that power seamless engagement, personalized interactions, and next-generation customer journeys.<br /><br />Your work will accelerate the transformation of our technology landscape-architecting digital-first capabilities that connect customers across channels, enhance personalization, and unlock innovative ways to serve and inspire shoppers. From advanced customer identity and engagement platforms to AI-driven personalization, connected commerce, and immersive digital touchpoints, you will help define the blueprint for how retail experiences evolve.<br /><br />This role requires a rare blend of strategic vision, architectural expertise, and a passion for innovation. You'll craft enterprise roadmaps that influence long-term strategy while ensuring solutions remain flexible, scalable, and aligned to the ever-changing needs of customers. By bridging business and technology, you'll enable platforms that don't just support retail-they redefine it.<br /><br /><strong>Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA; Mauldin, SC.</strong><br /><br /><strong>Applicants must be currently authorized to work in the United States on a full-time basis.</strong>
Responsibilities: Leadership: <br /> <ul> <li>Lead cross-functional IT teams to establish a high-performing, service-driven culture focused on architecture excellence.</li> <li>Mentor junior and mid-level architects, driving the development of next-generation IT talent within the organization.</li> <li>Act as a change agent, challenging the status quo to improve business performance, productivity, and innovation.</li> </ul> IT Solution Architecture:<br /> <ul> <li>Design enterprise-level architecture solutions that are commercially viable, scalable, and aligned with long-term business strategies.</li> <li>Steer the overall architecture governance, ensuring solutions adhere to enterprise standards, market trends, and security compliance.</li> </ul> IT Architecture Target State and Roadmap:<br /> <ul> <li>Define and manage architecture roadmaps for multiple business or technology platforms, ensuring alignment with global IT strategies and enterprise goals.</li> <li>Provide strategic input to senior leadership on IT investments and portfolio management, ensuring architecture roadmaps are fully integrated with business objectives.</li> </ul> Risk, Compliance, Security:<br /> <ul> <li>Lead the architectural governance process, ensuring all solutions meet security, privacy, and regulatory standards.</li> <li>Foster a culture of risk awareness and proactive mitigation, embedding security and compliance into all architecture decisions.</li> </ul> Innovation &amp; New Technology:<br /> <ul> <li>Stay abreast of emerging technology trends and integrate them into the IT roadmap.</li> <li>Work with third-party vendors to align their innovation roadmaps with the organization's strategy.</li> </ul> Financial Management: <br /> <ul> <li>Align architectural decisions with financial budgets, ensuring that total cost of ownership (TCO) is controlled and minimized- measuring the impact of architecture decision on CapEx and Run Cost (OpEx)</li> <li>Ensure technical debt is managed, informing the software lifecycle process including Gartner TIME and 6Rs.</li> </ul>
Requirements: <ul> <li>Bachelor's or Master's degree in Computer Science or related fields OR equivalent work experience; advanced certifications (e.g., TOGAF, ITIL) are preferred.</li> <li>Extensive experience in IT architecture leadership, strategy development, and governance.</li> <li>Demonstrated experience providing technical guidance and leadership to development teams.</li> <li>Demonstrated experience translating business requirements into architectural deliverables and technical specifications.</li> <li>Strong influence and decision-making skills with proven success in guiding complex IT transformations.</li> </ul> <strong>Preferred Qualifications</strong><br /> <ul> <li>MSc Computer Science/Information Management, Post graduate degree is preferred.</li> <li>Agile Methodology and/or Scrum,</li> <li>Consultancy Skills,</li> <li>Agile Architecture,</li> <li>ArchiMate Modeling, Experience with BiZZdesign EA Tool</li> </ul>