Analyst IV Business Systems - POS/Retail Payments

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Salisbury, NC

Ahold Delhaize USA

<p class="p1"><strong><br />Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands &ndash; Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.<br /><br /></strong>Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You&rsquo;ll be the first to know about new positions that match your career aspirations. To join, click here: <strong><a href="https://aholddelhaizeusa.careerswithus.com/talent-community" target="_blank" title="Talent Community - Ahold Delhaize USA (careerswithus.com)" rel="noopener noreferrer">Talent Community - Ahold Delhaize USA (careerswithus.com)</a></strong>.&nbsp;</p> <p class="p2">&nbsp;</p> <p class="p1"><strong><a href="https://aholddelhaizeusacareers.appvault.com/create" target="_blank" title="Talent Community " rel="noopener noreferrer"></a><br /></strong></p> https://www.adusa.com/

keywords: position summary,schedule,authorized to work in the u.s.,teamwork,quality assurance,design,leadership,analysis,continuous improvement,build,management,support,retail,experience,knowledge,management,degree,skills,communication

Full Time

489710

Overview: Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.<br /><br />The Business Systems Analyst IV is a senior individual contributor responsible for delivering highly reliable, scalable, and secure POS and Payments technology solutions that support Retail Operations, Payments, and Finance. This role operates as a technical and functional leader within the team, driving solution design, system integration, and end-to-end delivery across complex platforms.<br /><br />The analyst partners closely with product owners, architects, engineers, vendors, and business stakeholders to translate business needs into effective technology solutions while promoting best practices, operational excellence, and continuous improvement.<br /><br />This role supports multiple POS and Payments platforms, including ACI Retail Commerce Server, NCR Connected Payments (OpenEPS, ServerEPS, Common Client, WebEPS), Verifone and Ingenico PIN pads, and estate management solutions.<br /><br /> <p><strong>Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations. Our core offices include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME and Chicago, IL.</strong></p> <br /><strong>Applicants must be currently authorized to work in the United States on a full-time basis.</strong>
Responsibilities: <ul> <li>Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.</li> <li>Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.</li> <li>Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.</li> <li>Provide hands-on expertise in system configuration, integration patterns, and troubleshooting.</li> <li>Serve as a subject matter expert (SME) for POS and Payments systems, including payment processing flows, device interactions, and store systems.</li> <li>Drive solution design decisions in collaboration with architects and engineering teams.</li> <li>Evaluate and recommend improvements for system performance, reliability, and cost efficiency.</li> <li>Contribute to the evaluation and adoption of emerging technologies and enhancements.</li> <li>Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.</li> <li>Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.</li> <li>Build and maintain strong relationships with vendor partners and external service providers.</li> <li>Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root cause analysis.</li> <li>Ensure systems meet operational SLAs for availability, performance, and reliability.</li> <li>Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.</li> <li>Drive continuous improvement through automation, monitoring, and process optimization.</li> <li>Provide mentorship and guidance to junior analysts and team members.</li> <li>Promote best practices in requirements management, documentation, testing, and delivery.</li> <li>Take ownership of initiatives and proactively drive outcomes with minimal oversight.</li> </ul>
Requirements: <ul> <li>Bachelor's degree in Computer Science, Information Systems, or related technical field (or equivalent experience).</li> <li>5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.</li> <li>Experience supporting large-scale retail environments (grocery or fuel preferred).</li> <li>Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.</li> <li>Experience working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).</li> <li>Proven ability to deliver complex technology solutions end-to-end.</li> <li>Strong analytical, problem-solving, and troubleshooting skills.</li> <li>Excellent communication skills with the ability to influence stakeholders across technical and business teams.</li> <li>Ability to manage multiple priorities and deliver within time-based constraints.</li> </ul> <br /><strong>Preferred Qualifications:</strong><br /> <ul> <li>Experience with ACI Retail Commerce Server (RCS).</li> <li>Experience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client).</li> <li>Experience with PIN pad configuration, key management, and estate management tools.</li> <li>Experience with POS platforms such as NCR Storeline, Emerald, or Toshiba ACE.</li> <li>Experience in Agile and product-based delivery models.</li> <li>Familiarity with PCI compliance and payment security standards,</li> <li>Experience in modernization or platform migration initiatives.</li> </ul> <br /><br /> <p>&nbsp;</p> <p>Salary Range: $92,640-138,960<br /> <br /> Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.</p>