Integration Analyst

We are looking for an Integration Analyst who wants to contribute to the development, deployment and support of a highly-valued and differentiated product in the Healthcare Technology industry.

Toronto, Ontario


Since 1997, iNTERFACEWARE has been on a mission to make healthcare data integration easier. Today, over 800 healthcare providers and software companies rely on iNTERFACEWARE’s software, services and support to exchange information between incompatible systems. iNTERFACEWARE’s Iguana® integration engine is used globally for rapid integration with EMRs, Billing Systems, Medical Devices, Supply Chain Management Systems, Health Information Exchanges and much more.

keywords: who we are,the opportunity,who you are,what’s in it for you?,implementation and integration,provide client support,the education and experience,vision, strategy and analytics,the motivation and passion,knowledge,interpersonal skills

Entry Level

Overview: <p><strong>Who we are</strong></p> <p>At iNTERFACEWARE, we envision a healthcare ecosystem where the right information is always available to the right people at the right time. We make healthcare integration easy for providers and software vendors with our end-to-end solution offerings. Our software and our services enable the exchange of data - with any system, application, or device - at a speed that improves access to critical patient, administrative and financial information.</p> <p><strong>The opportunity</strong></p> <p>We are looking to add an Integration Analyst to our team as we continue to grow. We need an Integration Analyst who wants to contribute to the development, deployment and support of a highly-valued and differentiated product in the Healthcare Technology industry.</p> <p>Joining us now is a chance to directly impact the growth of our 600+ existing accounts and untapped new ones while expanding your own skill set. It&rsquo;s an opportunity to move up from supporting projects to independently managing smaller projects in under two years.</p> <p><strong>Who you are</strong></p> <p>You are a new or recent grad with a passion for healthcare, technology and the way they come together. Whether your major is in Biomedical Engineering, Health Informatics, Physics, or Computer Science, you solve problems methodically, like an Engineer. You have outstanding communication, basic (or better) programming skills and a strong focus on providing a positive customer experience.</p> <p><strong>What&rsquo;s in it for you?</strong></p> <p><em>A step into healthcare technology.</em>&nbsp;At iNTERFACEWARE, you will be given the opportunity to learn continuously about the business of healthcare and the landscape of technical solutions for supporting it, especially as it relates to interoperability of information systems. You will have a chance to grow your career from Analyst to Consultant, from Consultant to Architect, Project Manager or Product Engineer.</p> <p><em>A chance to travel.&nbsp;</em>As a new or recent grad, you are looking for a role where you can travel to client sites throughout North America. It&rsquo;s a chance to to explore new places while building your career.</p> <p><em>A small company that makes a big difference.&nbsp;</em>This is a solution that ultimately improves not just the efficiencies of data exchange but how individuals experience timely, personalized healthcare through the transfer of that data. As an established company, we already have the right people in place to pull together an integration team very quickly. Our process, our people and our offering set everyone here up for success.</p>
Responsibilities: <p><strong>As our new Integration Analyst you will focus on:</strong></p> <ul> <li>Implementation and integration of the solution. You will work with the Project Manager and the team to understand the client&rsquo;s needs, design the workflows and collaboratively deliver an integration solution on time and on budget. You will troubleshoot, test and solve user issues on the backend providing remote or onsite support.</li> <li>Post-production client support. You will be part of a team that provides &nbsp;post-production, and active support; very rarely fielding an off-hours emergency call (less than 4 a year). You will listen to and empathize with the client&rsquo;s concerns. You will analyze situations and solve problems.</li> <li>Knowledge sharing. You will deliver system administrator and end-user training.</li> </ul>
Requirements: <p><strong>As a new or recent grad, here&rsquo;s what you bring:</strong></p> <ul> <li>Education and experience. You have a degree in Biomedical Engineering, Computer Science, IT, Health Informatics or a related discipline. You have developed skills in customer service. You are compassionate, patient and understanding. You want to help solve technical problems.</li> <li>Vision, strategy and analytics. You are a proactive thinker who can come up with innovative solutions quickly. You offer a creative, new perspective on business problems and a willingness to share new ideas and approaches. You can quickly process new, complex information and ask the right questions. You are eager to research and apply your findings.</li> <li>Knowledge - or the desire to learn. You have an understanding of and fascination with data and system integration technology. You have basic experience coding in one or more of Lua, SQL, XML, Python, JavaScript, HTML, Java or C++. Or, you can demonstrate an ability to grasp complex concepts and learn new technologies quickly.</li> <li>Interpersonal skills. You have an outgoing personality. You have patience and knowledge. You can find a common language across business and technical audiences. You can put clients at ease and gain the trust of internal and external team members. And you value everyone you work with.</li> <li>Motivation, drive and passion. You love the idea of coming into the office or going to the client site to ensure everyone is happy. You are flexible to travel up to 25% a month and you have a valid passport and driver&rsquo;s license.</li> </ul> <p><strong>Why join us?</strong></p> <p>We are an independently owned, operated and funded company on a mission to deliver the fastest means to transfer data between systems to enable greater access to critical information for healthcare organizations around the world. It&rsquo;s meaningful and it&rsquo;s a mission we are all proud to be a part of. A mission guided by our values:</p> <p><em>We create a culture based on respect for people and their contributions.&nbsp;</em>We hire people who share our values and whose professional goals align with our mission. It&rsquo;s a place where we&rsquo;ve traded in the ping pong table for regular work hours so you can achieve a high work-life balance. A company, where BBQs, holiday parties and bake sales bring people together for fun.</p> <p><em>We build trust through transparency and authenticity.&nbsp;</em>From quarterly town-halls to a CEO who spends more time walking the floor and interacting with the teams than he does in his office.</p> <p><em>We drive continuous quality and efficiency improvements through innovation.&nbsp;</em>Our core technology was built using cutting-edge tech and we haven&rsquo;t looked back since. We are quick to adopt new technology that genuinely helps the business and keeps us all growing our skills.</p> <p><em>We create long-term value-driven partnerships with our customers.</em>&nbsp;We believe in building long term relationships of value with our customers. We want to understand what our customers are trying to achieve and help them find a solution that works.</p> <p><em>We hold ourselves accountable for delivering results.&nbsp;</em>Every person here is set up for success and supported along their path. Not only do you know what&rsquo;s needed from you; you know how to get there and how it directly contributes to our mission. And, you are excited to do it.</p> <p><em>We are passionate about solving problems with technology.</em>&nbsp;We continue to evolve how we work with our clients, partners, vendors and how we use the knowledge we&rsquo;ve acquired to solve problems.</p> <p>Interested in applying but worried you don&rsquo;t have it all? At iNTERFACEWARE, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions and meet 75% of the qualifications, we encourage you to apply. Express your interest&nbsp;or follow us on&nbsp;<a href="">Twitter</a>&nbsp;or&nbsp;<a href="">LinkedIn</a>&nbsp;to learn more about us.</p> <p>iNTERFACEWARE welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</p>